Get in Touch
Questions about a piece, shipping, sizing or choosing the right cushion?
I’d love to hear from you.
Every message comes directly to me, and I usually reply within 24 hours, Monday to Friday.
I'm based in the UK, so replies to other time zones may occasionally arrive the next day.
Frequently asked questions
When will my order be dispatched?
Most textile pieces and vintage bags are dispatched within 1–2 business days.
Art prints are made to order and usually ship within 2–5 business days. All orders are sent tracked and insured.
You can read the full Shipping Policy here.
Do you ship internationally?
Yes. Kimono Living ships worldwide.
International orders are sent tracked and insured, and US shipping includes prepaid tariffs.
For full details, please see Shipping & Delivery
Do cushion covers include inserts?
No. All cushions and bolsters are sold as covers only.
This keeps shipping costs lower and makes it easier to source your preferred insert locally.
Where available, suitable inserts can be added from the product page.
Need help choosing?
Absolutely. Whether you have a question about sizing, colours, or choosing a gift, I'm always happy to help.
Every message comes directly to me, and I usually reply within 24 hours, Monday to Friday.
I'm based in the UK, so if you're contacting me from another time zone, there may be a slight delay overnight.